Top of main content

Global Money Transfers FAQ

Frequently asked questions

General enquiries

What is HSBC Global Money Transfers?

Global Money Transfers is an international transfer service available on the HSBC Singapore app. You can use it to send money faster and fee-free1 to anyone, anywhere in the world.

What do I need to use this service?

To start using HSBC Global Money Transfers, you'll need:

  • a HSBC Account

Open an account today

  • to be able to access the HSBC Singapore app

What device can I use to make Global Money Transfers?

You'll need to use a mobile device powered by iOS® or AndroidTM operating system. HSBC Global Money Transfers are currently not compatible with tablets.

How much money can I send each day using HSBC Global Money Transfers?

That depends on which type of account you're sending money to.
Sending to
Maximum daily limit
Accounts held in other banks
Up to SGD250,000 (or its equivalent in foreign currency)*
China via UnionPay cards issued in Mainland China
Up to USD10,000 (with a single transaction limit of USD3,000)
Other third-party HSBC accounts
Up to SGD250,000 (or its equivalent in foreign currency)*
That depends on which type of account you're sending money to.
Sending to
Accounts held in other banks
Maximum daily limit
Up to SGD250,000 (or its equivalent in foreign currency)*
Sending to
China via UnionPay cards issued in Mainland China
Maximum daily limit
Up to USD10,000 (with a single transaction limit of USD3,000)
Sending to
Other third-party HSBC accounts
Maximum daily limit
Up to SGD250,000 (or its equivalent in foreign currency)*

*The maximum daily transfer limit is SGD250,000 (or its equivalent in foreign currency), or up to the maximum daily limit you've set for third-party account transfers, whichever is lower.

If you're sending money to accounts in Hong Kong via 'Send like a local', the maximum daily limit is HKD1,000,000.

What is the minimum and maximum transaction limit for 'Send like a local' service on Global Money Transfers?

Destination Minimum Transaction Limit Maximum Transaction Limit
Albania (ALL) N/A ALL 1,500,000
Argentina (ARS) N/A USD 3,000
Bangladesh (BDT) N/A USD 25,000
Botswana (BWP) N/A USD 25,000
Brazil (BRL) BRL 50 USD 5,000
Bosnia and Herzegovina (BAM) N/A USD 25,000
Benin (XOF) N/A USD 25,000
Burkina Faso (XOF) N/A USD 25,000
Cambodia (KHR) N/A KHR 40,000,000
Cambodia (USD) N/A USD 10,000
Cameroon (XAF) N/A USD 25,000
Chile (CLP) CLP 100 USD 15,000
Colombia (COP) USD 26 USD 5,000
Congo Democratic Republic (USD) USD 10 USD 2,500
Costa Rica (CRC/USD) N/A USD 25,000
Cote d Ivoire (XOF) N/A USD 25,000
Egypt (EGP) N/A USD 25,000
Ecuador (USD) N/A USD 5,000
Ethiopia (ETB) N/A USD 25,000
Gabon (XAS) N/A USD 25,000
Ghana (GHS) N/A USD 10,000
Georgia (GEL) N/A 40,000 GEL
Guatemala (GTQ) N/A GTQ 20,000
Guinea (GNF) N/A USD 25,000
Guinea-Bissau (XOF) N/A USD 25,000
Honduras (HNL) HNL 1255 USD 25,000 
Indonesia (IDR) IDR 50,000 IDR 300,000,000
Indonesia (USD) USD 100 USD 10,000
Israel (ILS) N/A USD 25,000
Jamaica (JMD) N/A USD 25,000
Japan (JPY) N/A JPY 1,000,000
Jordan (JOD) N/A USD 25,000
Kuwait (KWD) N/A USD 25,000
Liberia (USD) N/A USD 25,000
Malawi (MWK) N/A USD 25,000
Malaysia (MYR) N/A USD 25,000
Mauritius (MUR) N/A USD 25,000
Madagascar (MGA) N/A  USD 25,000
Mali (XOF) N/A  USD 25,000
Mexico (MXN) N/A USD 25,000
Mongolia (MNT) N/A USD 5,000
Morocco (MAD) N/A USD 25,000
Mozambique (MZN) N/A USD 25,000
Namibia (NAD) N/A USD 25,000
Nepal (NPR) N/A USD 25,000
Republic of the Niger (XOF) N/A USD 25,000
Nigeria (NGN) N/A USD 25,000 
Pakistan (PKR) N/A USD 25,000
Paraguay (PGY) N/A USD 3,000
Peru (PEN) N/A USD 25,000
Peru (USD) USD 20 USD 25,000
Rwanda (RFW) N/A USD 25,000
Senegal (XOF) N/A USD 25,000
Serbia (RSD) N/A EUR 5,000
Sierra Leone (SLE) N/A USD 25,000
South Korea (KRW) N/A USD 5,000
Sri Lanka (LKR/USD) N/A USD 25,000/USD3,000
Tanzania (TZS) N/A USD 25,000
Thailand (THB) THB 50  THB 50,000
Trinidad and Tobago (TTD) N/A USD 25,000
Togo (XOF) N/A USD 25,000
Tonga (TOP) N/A USD 25,000
Turkey (TRY) N/A USD 25,000
UAE (AED) N/A USD 25,000
Uganda (UGX) N/A USD 25,000
Vietnam (VND/USD) N/A USD 25,000
Zambia (ZMW) N/A 20000 ZMW
Vietnam (VND) N/A USD 25,000
Vietnam (USD) N/A USD 25,000
Zambia (ZMW) N/A 20000 ZMW
Destination Albania (ALL)
Minimum Transaction Limit N/A
Maximum Transaction Limit ALL 1,500,000
Destination Argentina (ARS)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 3,000
Destination Bangladesh (BDT)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Botswana (BWP)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Brazil (BRL)
Minimum Transaction Limit BRL 50
Maximum Transaction Limit USD 5,000
Destination Bosnia and Herzegovina (BAM)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Benin (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Burkina Faso (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Cambodia (KHR)
Minimum Transaction Limit N/A
Maximum Transaction Limit KHR 40,000,000
Destination Cambodia (USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 10,000
Destination Cameroon (XAF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Chile (CLP)
Minimum Transaction Limit CLP 100
Maximum Transaction Limit USD 15,000
Destination Colombia (COP)
Minimum Transaction Limit USD 26
Maximum Transaction Limit USD 5,000
Destination Congo Democratic Republic (USD)
Minimum Transaction Limit USD 10
Maximum Transaction Limit USD 2,500
Destination Costa Rica (CRC/USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Cote d Ivoire (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Egypt (EGP)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Ecuador (USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 5,000
Destination Ethiopia (ETB)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Gabon (XAS)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Ghana (GHS)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 10,000
Destination Georgia (GEL)
Minimum Transaction Limit N/A
Maximum Transaction Limit 40,000 GEL
Destination Guatemala (GTQ)
Minimum Transaction Limit N/A
Maximum Transaction Limit GTQ 20,000
Destination Guinea (GNF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Guinea-Bissau (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Honduras (HNL)
Minimum Transaction Limit HNL 1255
Maximum Transaction Limit USD 25,000 
Destination Indonesia (IDR)
Minimum Transaction Limit IDR 50,000
Maximum Transaction Limit IDR 300,000,000
Destination Indonesia (USD)
Minimum Transaction Limit USD 100
Maximum Transaction Limit USD 10,000
Destination Israel (ILS)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Jamaica (JMD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Japan (JPY)
Minimum Transaction Limit N/A
Maximum Transaction Limit JPY 1,000,000
Destination Jordan (JOD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Kuwait (KWD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Liberia (USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Malawi (MWK)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Malaysia (MYR)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Mauritius (MUR)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Madagascar (MGA)
Minimum Transaction Limit N/A 
Maximum Transaction Limit USD 25,000
Destination Mali (XOF)
Minimum Transaction Limit N/A 
Maximum Transaction Limit USD 25,000
Destination Mexico (MXN)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Mongolia (MNT)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 5,000
Destination Morocco (MAD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Mozambique (MZN)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Namibia (NAD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Nepal (NPR)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Republic of the Niger (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Nigeria (NGN)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000 
Destination Pakistan (PKR)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Paraguay (PGY)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 3,000
Destination Peru (PEN)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Peru (USD)
Minimum Transaction Limit USD 20
Maximum Transaction Limit USD 25,000
Destination Rwanda (RFW)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Senegal (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Serbia (RSD)
Minimum Transaction Limit N/A
Maximum Transaction Limit EUR 5,000
Destination Sierra Leone (SLE)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination South Korea (KRW)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 5,000
Destination Sri Lanka (LKR/USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000/USD3,000
Destination Tanzania (TZS)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Thailand (THB)
Minimum Transaction Limit THB 50 
Maximum Transaction Limit THB 50,000
Destination Trinidad and Tobago (TTD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Togo (XOF)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Tonga (TOP)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Turkey (TRY)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination UAE (AED)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Uganda (UGX)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Vietnam (VND/USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Zambia (ZMW)
Minimum Transaction Limit N/A
Maximum Transaction Limit 20000 ZMW
Destination Vietnam (VND)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Vietnam (USD)
Minimum Transaction Limit N/A
Maximum Transaction Limit USD 25,000
Destination Zambia (ZMW)
Minimum Transaction Limit N/A
Maximum Transaction Limit 20000 ZMW

Where can I send money to using HSBC Global Money Transfers? In what currencies?

Can I have the future dated and recurring Global Money Transfers?

We don't currently support future dated and recurring Global Money Transfers.

Are there any restrictions on who can receive transfers using UnionPay card numbers?

You can only transfer money to China via UnionPay cards issued in Mainland China if the payee is a Chinese citizen with a Chinese ID. If the payee is not a Chinese citizen or does not hold a Chinese ID, you won't be able to use this service. You can still transfer foreign currencies via SWIFT.

Can I cancel my UnionPay card transfer instruction?

No, you cannot cancel your UnionPay card transfer instruction. If you've made a transfer by mistake or provided incorrect information, we won't be able to stop the payment and return the funds to you. You can directly contact the recipient in case of any errors.

Fees, charges and exchange rates

How much does the HSBC Global Money Transfers cost?

Most transfers via HSBC Global Money Transfers are fee-free1.

How do I confirm my exchange rate for Global Money Transfers?

All conversions and foreign exchange rates used or provided are indicative only and subject to change by the bank at any time, including intra-day changes, without notice. Foreign exchange rates are updated every 90 seconds during market hours. Please check the new rate and select 'Confirm' if you're happy to proceed. The final rate will be set when you confirm your transfer.

When are real time rates available for Global Money Transfers?

Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Singapore Time, excluding bank holidays. Exchange rates are subject to a higher bank spread during market closure.

I sent a payment via HSBC Global Money Transfers. Why did my payee get charged for it?

Most Global Money Transfers are fee-free1 for both the sender and the payee.

However, some banks may charge a fee for incoming international transfers. Payees will need to check with their banks on what these charges are. The charges will be debited from the payee's account.

We're unable to advise on the fees that other banks may charge for payments sent through Global Money Transfers.

Making payments

How do I send money with Global Money Transfers?

On your HSBC Singapore app, go to Pay and transfer then select a country/territory to send to, enter an amount and select the account to send from. You'll also have to input payee account details such as payee name, bank code, account number and payee address (optional in some cases).

How do I add new international payees on the HSBC Singapore app?

You can add a new international payee for Global Money Transfers via one of the following options:

  • Tap 'Transfer internationally', enter the transfer details and then tap 'Add international payee', or
  • Manage payees via tapping on 'International Payees' option on the Pay and transfer tab, from here you can add additional bank details to an existing payee or delete payee information.

Depending on the destination and transfer method, you'll also need to input payee account details such as the payee name, bank code, account number, payee address, phone number, email address etc.

For other domestic transfers you'll need to add new payees via Online Banking.

What information do I need to send money?

You will need the payee's bank account details, payee's full name and payee's address (optional in some cases) to send money.

Depending on the destination and transfer method, you may also need the following details:

  • Bank code/sort code
  • SWIFT BIC (Bank Identifier Code)
  • IBAN (International Bank Account Number)
  • Purpose of payment
  • Payee ID number/type
  • Payee phone number
  • Payee email address

How long does it take for a payment sent via Global Money Transfers to arrive?

It can vary from almost instantaneous* to 4 business days. You'll be able to see the estimated arrival date when you review the transfer. The actual arrival date is subject to the receiving bank.

*For the United Kingdom, Switzerland, France, Germany, Netherlands, Luxembourg, Spain, Ireland, Portugal, Italy, Belgium, Austria, Cyprus, Greece, Malta only. The actual arrival date is subject to the receiving bank. For other countries/territories, you'll be able to see the estimated arrival date when you review the transfer.

Can I access all my previously saved payees when I'm making a transfer?

During the transfer journey, you can select any of your eligible payees filtered based on the receiving country/territory and receiving currency. You can also access all your international payees on the Pay and transfer tab.

Note: While making Online Banking transfers, you will not see any of your international payees or HSBC payees added via the mobile app.

Footnotes

1 Some intermediary banks may charge fees. You can see an estimate of the applicable fees when you review your transfer. The actual amount is subject to the intermediary bank and will be debited after you've confirmed your transfer.

Some banks may charge for incoming international transfers. Your payees will need to check with their banks on these charges as they vary and will be debited from the payee's account. We are unable to advise you on the fees applied by other banks for payments sent through Global Money Transfers.

2 Real-time rates are available from Monday at 09:30 until Saturday at 05:00 Singapore Time, excluding bank holidays.

Foreign exchange transactions performed over the weekend and public holidays are subject to a higher bank spread compared to weekday transactions, as markets are closed during these times.

Listening to what you have to say about services matters to us. It's easy to share your ideas, stay informed and join the conversation.