Feedback and complaints

HSBC SG
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Feedback and complaints

Your complaint or feedback is invaluable to helping us serve you – and all our customers – better. It helps us maintain a high standard of service and provide products and services that meet your needs. Let us know so that we can work with you to address your concerns and put things right.

Here are some ways you can file a feedback or complaint with us:

Chat or call us

We’re here to help. Get in touch via chat or call to get assistance and have your concerns addressed.

Fill an online form

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By providing some details regarding your concerns, we can direct you to the right place.

Write to us

Send your letter to:

HSBC Bank (Singapore) Limited

International Wealth and Premier Banking (IWPB)

Customer Relations

Robinson Road P.O. Box 896

Singapore 901746

We will send you an acknowledgement within 2 business days and continue looking into the matter. We aim to respond to all complaints in full within 14 business days. Some matters may be more complex and therefore take longer to resolve. In these cases, we will keep you updated on our progress.

If you feel we haven't resolved things properly, please tell us. We would appreciate one last chance to put things right. If we've misunderstood something, a further review may help us resolve the complaint to your satisfaction.

We strive to address your concerns to your satisfaction. If, despite our best efforts, the outcome does not satisfactorily meet your expectations, you may consider seeking assistance from the Financial Industry Disputes Resolution Centre (FIDReC).

FIDReC is an independent and impartial alternative dispute resolution institution that assists in the resolution of disputes between consumers and financial institutions. You may contact FIDReC at +65 6327 8878 or submit a complaint at www.fidrec.com.sg.

Chat or call us

Fill an online form

Write to us

When can you expect a response?

How can I seek further redress on my concerns?

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