Google Pay

All primary and supplementary HSBC credit cards in good standing and issued by HSBC Bank (Singapore) Limited are eligible for Google Pay, except HSBC Corporate Cards and any other cards we may designate from time to time.

Google Pay works on any Android devices running Android Lollipop 5.0 or higher.

For verification and activation purposes, we'll send an SMS message to your mobile number registered with us. The password will expire 3 minutes after it's sent. If the password has expired before it's used, you'll need to restart the process of adding your card to Google Pay.

If we don't have record of your mobile number, we won't be able to send you an SMS message. You can update your mobile number via online banking, by visiting us in branch or by downloading a Change of Personal Particulars form and submitting it to us.

Alternatively, you can call our Contact Centre on the phone number sent to your mobile phone during the verification process.

Please call 1800 4722 669 and we'll be able to assist you with this.

Yes, however, the One-Time Verification Code / One-Time Password will be sent by SMS to the supplementary credit cardholder's mobile number registered with us.

The confirmation SMS and email alert are to inform you your card's been successfully added to Google Pay. If you didn't request this, please contact us immediately at 1800 4722 669.

Yes, you may add your card to multiple devices, but you'll need to add it to each device separately.

To set the card as default for contactless payments, simply open the Google Pay app. At the top, find and select the card you want to use as your default. Tap to make default. After you have completed this, payment using Google Pay will always be made with your default card - unless a different card is selected before making payment.

Please follow the steps below to provision your card for Google Pay.

1. Log on to the app
   
2. Select your credit card from 'Account summary' page
   
3. Tap the 'View more' button, followed by the 'Manage cards' button
   
4. Tap the 'Add to G Pay' button, and follow the onscreen instructions on the Google Pay app.

The verification is completed in-app, making the process quick and secure.

Please enable the Google Pay app on your Android device by logging on with your Google credentials. After this, you should start seeing the 'Add to G Pay' button on your HSBC Singapore app.

Yes, however, please make sure you're able to receive a One-Time Password (OTP) which will be sent to your Singapore mobile number registered with us. If your mobile number is registered overseas, please add your credit card using the Google Pay app instead.

You aren't able to do so via the HSBC Singapore app. However you can add your supplementary card in the Google Pay app by manually entering your card details.

You can use Google Pay where contactless payments are accepted. Look out for the Google Pay mark or contactless symbol at the checkout counter.

For in-store payments, your devices will need to have Near Field Communications (NFC) capabilities and Host Card Emulation (HCE) functions. To make a payment using your default card, there's no need to open the app. Simply place your device near the contactless reader and once you see the blue check mark, the payment has been approved.

For in-app or online payment, you can make the payment even if your device does not have NFC capabilities.

Yes, you'll enjoy the same rewards and privileges as you do with your physical HSBC Card, unless stated otherwise.

HSBC may update the card image from time to time and the card image may not necessary match that of your physical card.

Your card image is only supported for Google Pay on Android. If you add your HSBC credit card to the Google app on an iOS device, you'll see default template card art instead.

Your payment info is protected with multiple layers of security that helps keep your account safe. Your card number is not stored on your device. When a payment is made, Google Pay uses an encrypted Device Card number (i.e. a Virtual Account Number only visible in the Google Pay app) to represent your card information. This means your card details are never shared with merchants.

Google Payments is offered to Google Account holders and your use of it is subject to Google Privacy Policy. Your use of Google Payments is governed by Google Payments Terms of Service. You can view more details at https://policies.google.com/privacy.

As part of the Google Pay experience, certain information, such as details of your recent purchases, will be displayed on your device. At any time, you can turn off the display of transaction history manually for each card. We'll never share your physical card number or details with Google.

For problems with Google device's hardware or software, please contact Google at https://support.google.com/.

To remove your card from the Google Pay app, go to your profile. Under "Payments method", tap on the card you wish to remove and select "Remove this payment method".

If you notice or suspect your card or device has been lost, stolen or compromised in any way, you must notify us straightaway by calling 1800 4722 669, or +65 64722 669 if you're calling from overseas.

You can go to "Find My Device", https://www.google.com/android/find to find, lock or erase your device.

For damaged card replacements or renewals, there's no need to update your card information on Google Pay. For lost or stolen card replacements, a new sign-up to Google Pay is required.