Scheduled Maintenance
To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience
Maintenance schedule
| Services Affected |
Maintenance Date |
Expected Unavailability Timing |
Functions Affected |
|---|---|---|---|
| Public Website |
NA | NA | NA |
| Mobile and Tablet Banking Apps | Sunday, 23 Aug 2026 |
01:00am - 07:30am
|
During the maintenance period, customers would not be able to access their online banking services via the app. |
| Online Banking | Sunday, 23 Aug 2026 |
01:00am - 07:30am |
During the maintenance period, customers would not be able to access their online banking services via the browser. |
| Mobile and Tablet Banking Apps (Wealth) | Every Sunday |
12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Online Banking (Wealth Dashboard) | Every Sunday | 12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
Phone Banking Services (Interactive Voice Response) |
NA | NA |
NA |
| Bill payment | Wednesday, 16 September 2026 Wednesday, 11 November 2026 |
00:00am – 06:00am | During the maintenance period, customers would not be able to send/receive bill payment to/from other local banks. |
| PayNow | Every Sunday
|
Every Sunday, 01:00am – 08:00am
|
During the scheduled maintenance window, customers may experience service unavailability when sending/receiving PayNow transfers to/from other participating banks. |
| FAST Services | Every Sunday
|
Every Sunday, 01:00am – 08:00am
|
During the scheduled maintenance window, customers may experience service unavailability when sending/receiving FAST transfers to/from other participating banks. |
| GIRO Transfers | NA | NA | NA |
| Worldwide Transfer | NA |
NA | NA |
| Interaccount Transfer |
NA |
NA | NA |
| Global View |
Sunday, 6 Sep 2026 | 00:20am – 01:50am | During the maintenance period, customers would not be able to access their Global View accounts. |
| FX Order Watch | NA |
NA | NA |
| Address Update | NA |
NA |
NA |
| Global Transfers | Sunday, 30 Aug 2026 | 00:20am – 01:50am | During the maintenance period, customers would not be able to send/receive Global Transfers to/from their HSBC accounts overseas. |
| Global Transfer Family and Friends | NA |
NA |
NA |
| Global Money Transfers | Sunday, 23 Aug 2026 |
05:00am – 11:00am |
During the maintenance period, customers would not be able to send/receive Global Money Transfers to/from other banks |
| ATM & Debit Card Services | NA | NA | NA |
| Point-of-sale / Online Transactions | NA | NA | NA |
| EDP | Saturday, 22 Aug 2026 | 08:00pm – 10:30pm | During the maintenance period, customers would not be able to send/receive EDP transfer to/from other local banks |
| Credit Card services in Mobile Banking app | Mondays to Saturdays |
10:30pm - 11:30pm |
During the maintenance period, customers may encounter intermittent issues accessing credit card-related services within the Mobile Banking app. |
| eGIRO | NA | NA | NA |
| Services Affected |
Public Website |
|---|---|
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Mobile and Tablet Banking Apps |
| Maintenance Date |
Sunday, 23 Aug 2026 |
| Expected Unavailability Timing |
01:00am - 07:30am
|
| Functions Affected | During the maintenance period, customers would not be able to access their online banking services via the app. |
| Services Affected |
Online Banking |
| Maintenance Date |
Sunday, 23 Aug 2026 |
| Expected Unavailability Timing |
01:00am - 07:30am |
| Functions Affected | During the maintenance period, customers would not be able to access their online banking services via the browser. |
| Services Affected |
Mobile and Tablet Banking Apps (Wealth) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Online Banking (Wealth Dashboard) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Phone Banking Services (Interactive Voice Response) |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Bill payment |
| Maintenance Date |
Wednesday, 16 September 2026 Wednesday, 11 November 2026 |
| Expected Unavailability Timing |
00:00am – 06:00am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive bill payment to/from other local banks. |
| Services Affected |
PayNow |
| Maintenance Date |
Every Sunday
|
| Expected Unavailability Timing |
Every Sunday, 01:00am – 08:00am
|
| Functions Affected | During the scheduled maintenance window, customers may experience service unavailability when sending/receiving PayNow transfers to/from other participating banks. |
| Services Affected |
FAST Services |
| Maintenance Date |
Every Sunday
|
| Expected Unavailability Timing |
Every Sunday, 01:00am – 08:00am
|
| Functions Affected | During the scheduled maintenance window, customers may experience service unavailability when sending/receiving FAST transfers to/from other participating banks. |
| Services Affected |
GIRO Transfers |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Worldwide Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Interaccount Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global View |
| Maintenance Date |
Sunday, 6 Sep 2026 |
| Expected Unavailability Timing |
00:20am – 01:50am |
| Functions Affected | During the maintenance period, customers would not be able to access their Global View accounts. |
| Services Affected |
FX Order Watch |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Address Update |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Transfers |
| Maintenance Date |
Sunday, 30 Aug 2026 |
| Expected Unavailability Timing |
00:20am – 01:50am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive Global Transfers to/from their HSBC accounts overseas. |
| Services Affected |
Global Transfer Family and Friends |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Global Money Transfers |
| Maintenance Date |
Sunday, 23 Aug 2026 |
| Expected Unavailability Timing |
05:00am – 11:00am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive Global Money Transfers to/from other banks |
| Services Affected |
ATM & Debit Card Services |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Point-of-sale / Online Transactions |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
EDP |
| Maintenance Date |
Saturday, 22 Aug 2026 |
| Expected Unavailability Timing |
08:00pm – 10:30pm |
| Functions Affected | During the maintenance period, customers would not be able to send/receive EDP transfer to/from other local banks |
| Services Affected |
Credit Card services in Mobile Banking app |
| Maintenance Date |
Mondays to Saturdays |
| Expected Unavailability Timing |
10:30pm - 11:30pm |
| Functions Affected |
During the maintenance period, customers may encounter intermittent issues accessing credit card-related services within the Mobile Banking app. |
| Services Affected |
eGIRO |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
For more information, call us on 1800-HSBC NOW (1800 4722 669) From outside of Singapore: (65) 6472 2669.