Maintenance schedule
| Services Affected |
Maintenance Date |
Expected Unavailability Timing |
Functions Affected |
|---|---|---|---|
| Public Web Site |
NA |
NA |
NA |
| Mobile and Tablet Banking Apps | NA | NA | NA |
| Online Banking | NA | NA | NA |
| Mobile and Tablet Banking Apps (Wealth) | Every Sunday |
12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Online Banking (Wealth Dashboard) | Every Sunday | 12:00 am – 6:00 am | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
Phone Banking Services (Interactive Voice Response) |
NA | NA |
NA |
| FAST Services | Saturday, 6 July 2024 - Sunday, 7 July 2024 | 11:30 pm – 11:30 am | All functions |
| GIRO Transfers | Everyday Every Saturday |
08:00 pm – 01:00 am 03:00 pm – 08:00 pm |
Third party transfer via GIRO During the maintenance period, customers would not be able to do third party transfer using GIRO to/from other local banks. |
| Worldwide Transfer | NA | NA |
NA |
| Interaccount Transfer |
NA |
NA |
NA |
| Global View |
NA |
NA |
NA |
| FX Order Watch | Sunday, 7 July 2024 | 06:00 am – 12:00 am | During the maintenance period, customers would not be able to access FX Order Watch. |
| Global Transfers | Sunday, 7 July 2024 |
06:00 am – 12:00 am | During the maintenance period, customers would not be able to send/receive global transfers to/from their HSBC accounts overseas. |
| Global Transfer Family and Friends | Sunday, 7 July 2024 |
06:00 am – 12:00 am | During the maintenance period, customers would not be able to perform global money transfers to Family and Friends. |
| Global Money Transfers | Sunday, 7 July 2024 |
06:00 am – 12:00 am |
During the maintenance period, customers would not be able to perform global money transfers to overseas. |
| ATMP Services | NA | NA | NA |
| Point-of-sale Transactions | NA | NA | NA |
| Others | NA |
NA |
NA |
| Services Affected |
Public Web Site |
|---|---|
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected |
NA |
| Services Affected |
Mobile and Tablet Banking Apps |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected |
NA |
| Services Affected |
Online Banking |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Mobile and Tablet Banking Apps (Wealth) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Online Banking (Wealth Dashboard) |
| Maintenance Date |
Every Sunday |
| Expected Unavailability Timing |
12:00 am – 6:00 am |
| Functions Affected | During our regular maintenance period which is on Sundays from 12:00 am to 6:00 am, some Wealth functions may not be available due to system outage. |
| Services Affected |
Phone Banking Services (Interactive Voice Response) |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
FAST Services |
| Maintenance Date |
Saturday, 6 July 2024 - Sunday, 7 July 2024 |
| Expected Unavailability Timing |
11:30 pm – 11:30 am |
| Functions Affected |
All functions |
| Services Affected |
GIRO Transfers |
| Maintenance Date |
Everyday Every Saturday |
| Expected Unavailability Timing |
08:00 pm – 01:00 am 03:00 pm – 08:00 pm |
| Functions Affected |
Third party transfer via GIRO During the maintenance period, customers would not be able to do third party transfer using GIRO to/from other local banks. |
| Services Affected |
Worldwide Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Interaccount Transfer |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected |
NA |
| Services Affected |
Global View |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected |
NA |
| Services Affected |
FX Order Watch |
| Maintenance Date |
Sunday, 7 July 2024 |
| Expected Unavailability Timing |
06:00 am – 12:00 am |
| Functions Affected | During the maintenance period, customers would not be able to access FX Order Watch. |
| Services Affected |
Global Transfers |
| Maintenance Date |
Sunday, 7 July 2024 |
| Expected Unavailability Timing |
06:00 am – 12:00 am |
| Functions Affected | During the maintenance period, customers would not be able to send/receive global transfers to/from their HSBC accounts overseas. |
| Services Affected |
Global Transfer Family and Friends |
| Maintenance Date |
Sunday, 7 July 2024 |
| Expected Unavailability Timing |
06:00 am – 12:00 am |
| Functions Affected | During the maintenance period, customers would not be able to perform global money transfers to Family and Friends. |
| Services Affected |
Global Money Transfers |
| Maintenance Date |
Sunday, 7 July 2024 |
| Expected Unavailability Timing |
06:00 am – 12:00 am |
| Functions Affected | During the maintenance period, customers would not be able to perform global money transfers to overseas. |
| Services Affected |
ATMP Services |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Point-of-sale Transactions |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected | NA |
| Services Affected |
Others |
| Maintenance Date |
NA |
| Expected Unavailability Timing |
NA |
| Functions Affected |
NA |
For more information, call us on 1800-HSBC NOW (1800 4722 669) From outside of Singapore: (65) 6472 2669.