Go places with HSBC Credit and Debit Card

‘SimplyGo’ brings more ease and convenience to commuters by widening the range of e-payment options in transit. A blend of the words ‘simply’ with ‘go’ aptly describe ABT function and traits. With SimplyGo, commuters can choose to use their HSBC contactless cards, or Apple Pay on transit, thereby eliminating the need for top-ups. Similar to any contactless purchase, commuters simply take the card out of wallet, tap and go.  Bus and train transactions will be processed, accumulated and charged to the credit or debit card.

Furthermore, commuters can enjoy added convenience by signing up for a SimplyGo account and register their travel cards, to have access to their travel history and transactions via the TransitLink SimplyGo Portal or TL SimplyGo mobile app, anytime, anywhere, regardless of the card they choose to use on transit. 

You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo mobile app to register for a SimplyGo account. You will be required to create a password to login to your account.

Please login to your account and go to “My Cards” page to add your HSBC contactless card.

You just need to tap your HSBC contactless card at the fare reader at the train gantry or in the bus at the points of boarding and alighting. The fare reader will display “Bank Card Usage”.

To view your journey and fare history, you are encouraged go through the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

The transactions will be processed, accumulated and charged to your HSBC contactless card with the merchant descriptor name “BUS/MRT”.

For HSBC Premier Mastercard cards, fare charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier.

For HSBC Visa cards, fare charges will be accumulated daily.

The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your credit, debit or pre-paid card account based on the processing time of your Issuing Bank.

To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

When using your HSBC contactless card for transit payment, the fare reader will display “Bank Card Usage” when you tap to enter and exit. You will be able to view the details of each transaction in your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.

Commuters who face entry/exit mismatch at the point of boarding or alighting can approach the officers at the Passenger Service Centre (PSC) or Bus Captains for assistance.

For repeated declined transactions, please use an alternative HSBC contactless card or an EZ-Link/NETS FlashPay card for public transit usage.

You may wish to call our contact centre if you encounter difficulties using an HSBC contactless card.