Email Statements

• Enrollment for banking and loan email statements
• Troubleshooting for banking and loan email statements
  
• Enrollment for credit card email eStatements
  
• Troubleshooting credit card email eStatements
  

Visit our Ways to Bank to find out how to enrol in email statements page to read more about how to enrol in email statements. 

Please note that email statements are only available for sole name accounts.

Yes. Please choose either of the options below:

1. Opt out of email statement by using our online form. 
   
2. Complete and send us the hardcopy form provided with our mail notification.
   

Please ensure that your email address is correct per our records. Thereafter, no other action is required. You will receive your first email statement from the date mentioned in our notification.

To protect your account, your instruction can only be submitted through secured channels. You can:

1. Mail a hard copy form with your signature. Please ensure that you use the same signature that you have used to open your account.
   
2. Submit your instruction via our phone banking service (After being PIN verified).
   
3. For Online banking registered customers, update your email address through the "update email address" option in Online banking (choose Statements & Advices then Bank Account eStatement and eAdvice Setup page) or through the Online banking secured email.
   
4. Alternatively Online banking registered customers, can also update your email address through (choose Services then Update Personal Information page).

If you are currently receiving paper statement and have received our notification on the enrolment, you will receive both until August 2017. From September 2017 you will only receive email statement.

No. Once enrolled for email statements, ALL banking and loan accounts under the same customer number will be on email statements. Your customer number can be found at the top of your current statements. This is only applicable for sole named accounts.

You can still sign up for email statement. Alternatively, you can sign up for HSBC’s Online banking and opt to receive eStatements through Online banking.

Yes. After enrollment for email statements, you will be able to view eStatements in Online banking and receive email statements at your registered email address with the Bank.

Yes. You can sign up for Online banking eStatement through Online banking. Once enrolled for email statement, all your sole accounts, composite, loans and credit card (where applicable) statements will be on eStatement and you will no longer receive paper statements anymore.

No. For security purposes. The bank will send your banking and/or loan account email statements to your single email address registered in our systems.

You can do so via either of these options below:

• Call the HSBC contact centre on 1800-4722 669
  
• Fill out the below online form
  
• If you are a Online banking customer, log on to Online banking and go to Statements & Advices then Bank Account eStatement and eAdvice Setup page to change the option.

To opt out for credit card email statements please fill out the online form below.

We will process your enrolment form for email statements upon receipt, and you will begin receiving statements via email starting from the following month. There will be not be any further notification.

You will receive separate emails for your credit card statement and account statement.

Mail a hard copy form with your signature. Please ensure that you use the same signature that you have used to open your account.

This will update all your accounts with the Bank.

The subject title of the credit card will indicate the credit card type while the subject title for account will indicate the account type.

Sample subject title for account email statements.

• Subject: HSBC Premier Bank Account Statement for 999-xxxxxx-999
• Subject: HSBC Premier Composite Statement for Customer ID 999-XXXXXX
• Subject: HSBC Loan Account Statement for 999-xxxxxx-999
• Subject: HSBC Bank Account Statement for 999-xxxxxx-999
• Subject: HSBC Composite Statement for Customer ID 999-XXXXXX

No. Email statement is only available for your sole accounts, composite statements, loans, and credit cards.

The opt out of email statement will take place next month.

You should ensure that your email address is correct per our records. Please call our contact centre on 1800-4722 669 to verify your email address. If your email address is correct, you will be able to receive your email statement starting from next month.

For this month the bank will arrange to resend a copy of paper statement to your mailing address as per our records. There will be no charges applied for resending paper statements to you.

However, if your email address in our records is incorrect, we will resend a copy of your paper statement to your mailing address instead. Please update your email address.

No. We are unable to resend the email statement. Please call our contact centre on 1800-4722 669 or your Premier relationship manager and the bank will arrange to resend a copy of paper statement to your mailing address as per our records. There will be no charges applied for resending paper statements to you.

These are the possible reasons:

• Check your junk/spam mailbox. If the email is in your junk/spam mailbox, Please ensure that emails from HSBC are not marked as junk/spam.This can be done by adjusting your email settings/options. For further assistance, please call our contact centre on 1800-4722 669.
  
• Your email is invalid/unavailable. A paper statement will be sent to your mailing address. To receive email statements, please update your email address.
• Your mailbox is full. A paper statement will be sent to your mailing address. To receive your email statements on time, please ensure your mailbox is cleared regularly.

The attachment is in PDF format which can be viewed using the "Adobe Reader" application. You will need to download or update the relevant software or application to use "Adobe Reader".

Please call our contact centre on 1800-4722 669 for assistance.

You can sign up for email statement again. 

The subject title of the email will indicate the account type (e.g. banking, composite and loan) email statement is for. If you have more than one account, the subject title will indicate "composite".

Please ensure that emails from HSBC are not marked as junk/spam. This can be done by adjusting your email settings/options. For further assistance, please call our contact centre on 1800-4722 669

No. You will continue to receive your statements via email and Online banking.

No. Alternatively you view previous month's statements via Online banking.

Your statement attached in the email is password protected and only the authorised customer will be able to open and view the statement. If you receive an email statement by mistake, please call our contact centre on 1800-4722 669 immediately.

No. The password cannot be changed.

No. You will continue to receive both paper and email statement until August 2017. In September 2017 you will no longer receive paper statements.

For security purpose the Bank has masked certain information in email statement. However you can retrieve the unmasked statements via Online banking.

You can choose one of the following options:

1. Complete and submit the hardcopy eStatement enrollment form at any of our local branches.
2. Download the form from our website www.hsbc.com.sg/ways-to-bank/electronic-statements/
   
3. For Online banking registered customers, you can enroll via Online banking under Statements & Advices then Credit Card eStatement Setup page.
4. Call our contact centre on 1800-4722 669.
   

Yes. Please choose one of the following options (as may be relevant to you):

1. Complete and submit the hardcopy form provided with our mail notification.
2. Follow the link provided in the email notification and complete the online form.
3. Follow the instruction provided in the SMS notification.

Please ensure that your email address is correct as per our records. Thereafter, no other action is required. You will receive your first email eStatement from the date mentioned in our notification.

To protect your information, your email address can only be submitted through secured channels. You can do any of the following:

1. Mail a hard copy form with your signature.
2. For Online banking registered customers, update information through the "update email address" option in Online banking (choose Statements & Advices then Credit Card eStatement Setup page) or through the Online banking secured email.

No. Once enrolled for email eStatements, you will not receive paper statements. You may only choose to have either paper or email eStatement.

No. Once enrolled for email eStatements, this will apply to ALL credit cards under your account(s).

You can still sign up for credit card email eStatement. Alternatively, you can sign up for Online banking and Online banking eStatements (where you will also receive eStatements via Online banking secured email).

Yes. After enrollment for email eStatements, you will be able to view eStatements in Online banking as well as receive email eStatements at your registered email address with the Bank.

Yes. You may sign up for Online banking eStatement and/or email eStatement through Online banking. Once enrolled for email eStatement, this will apply to all your credit cards and you will no longer receive credit card paper statements.

No. The bank will send email eStatements to one email address registered in the bank’s system for security purposes.

Yes, if you would like to opt out of email eStatements, please fill in the online form below.

Please call our contact centre on 1800-4722 669 for assistance.

You should ensure that your email address is correct as per our records. Call our contact centre on 1800-4722 669 to verify your email address. If your email address is correct, we can arrange to resend your email eStatement.

However, if your email address in our records is incorrect, we will resend a copy of your paper statement to your mailing address instead. Please update your email address. 

Yes. Please call our contact centre on 1800-4722 669 and the bank will arrange for the email eStatement to be sent to your email address as per our records. We will be able to resend your email eStatements for the past 3 months. For statements dated beyond 3 months, we will send the paper statement to you.

Example: Today is 24 July 2014. HSBC is able to resend your email eStatements dated 24 May 2014 onwards. For email eStatements dated 23 May 2014 or earlier, the bank will send the paper statements to you.

These are some possible reasons:

• Check your junk/spam mailbox. 
• Your email address is invalid/ unavailable. A paper statement will be sent to your mailing address. To receive email eStatements, please update your email address.
• Your mailbox is full. A paper statement will be sent to your mailing address. To receive your email eStatements on time, please ensure your mailbox is cleared regularly.
• There was no transaction on your credit card for the month. Therefore no statement has been generated.

Please call our contact centre on 1800-4722 669 for assistance.

The attachment is in PDF format which can be viewed using the "Adobe Reader" application. You will need to download or update the relevant software or application to use "Adobe Reader".

Please call our contact centre on 1800-4722 669 for assistance.

Please sign up for credit card email eStatement again.

The subject title of the email will indicate the credit card type (eg. HSBC Visa Platinum or HSBC Premier Mastcard) the email eStatement is for. If you have more than one credit card for a particular credit card type, please call our contact centre on 1800-4722 669 for assistance.

Please ensure that emails from HSBC are not marked as junk/spam. This can be done by adjusting your email settings/options. For further assistance, please call contact centre on 1800-4722 669.

1. Update your preference via Online banking, under Statements & Advices then Credit Card eStatement Setup page. Thereafter, you will need to sign up for email eStatement via the email eStatement enrollment form.
2. Call our contact centre on 1800-4722 669 for assistance.

Yes. 

The eStatement is password protected and only the authorised customer will be able to view the eStatement. If you receive an email eStatement by mistake, please call our contact centre on 1800-4722 669 immediately.

No. The password cannot be changed.

Please call our contact centre on 1800-4722 669 for assistance.

For security reason, the bank will not be able to provide you with information to access your email eStatement over the phone.

This is a legitimate email from HSBC.