Important notices
Closure of Safe Deposit Locker facility on 30 September 2024
Please note that the Safe Deposit Locker facilities in HSBC Claymore Branch and HSBC Serangoon Garden Branch will close permanently on 30 September 2024.
We recognize the trust you have placed in the Bank, and we want to assure you that we remain committed to serving your financial needs to the best of our ability. Please be advised that the closure of the Safe Deposit Locker facilities will not have an impact on your banking accounts with HSBC.
If you hold a Safe Deposit Locker facility with the Bank, you will receive communications directly to advise you for the next steps.
Kindly email us to make an appointment to withdraw the contents of the locker and close the locker by 30 September 2024. Our team is available to answer any questions you may have and to discuss how we can assist you during this transition period.
If you hold a locker at our Claymore Branch, please email us at cme_sdb@hsbc.com.sg
If you hold a locker at our Serangoon Garden Branch, please email us at srg_sdb@hsbc.com.sg
What happens to unclaimed lockers after 30 September 2024
Please note that any Safe Deposit Lockers that are unclaimed by 30 September 2024 will be opened by the Bank, and any items left in the Safe Deposit Locker will be documented and kept with the Bank. This will be performed in the presence of an independent witness. The Bank will keep these items for 8 weeks, after which, the Bank may elect to dispose of the items if they are not claimed by the lessee(s).
If you have any questions
Please see a set of frequently asked questions and answers here(PDF, 469KB).
If you require further assistance or information, please contact your relationship manager or chat with us via HSBC Singapore app.
Updates to HSBC Everyday+ Rewards Programme
| Changes | Before 2 May 2024 | From 2 May 2024 |
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| Eligibility for 1% Cashback |
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| Exclusion Criteria for GIRO Bill Payment |
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| Changes | Eligibility for 1% Cashback |
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| Before 2 May 2024 |
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| From 2 May 2024 |
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| Changes | Exclusion Criteria for GIRO Bill Payment |
| Before 2 May 2024 |
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| From 2 May 2024 |
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Change to the Maximum Deposit Insurance coverage
Please note that effective 1st April 2024, the maximum deposit insurance coverage will be increased from S$75,000 to S$100,000.
Deposit Insurance Scheme
Singapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S$100,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments, structured deposits and other investment products are not insured.
Upcoming change to Bill Payment service on HSBC Internet banking:
Effective from 27 March 2024, we no longer support bill payments to some billing organisations via HSBC Singapore Internet Banking – click here to view the list of affected billing organisations. However, you can still conveniently make payments to these billing organisations through HSBC Singapore app.
If you have existing future-dated and recurring payments for the following billing organisations, please arrange for a recurring GIRO with your billing organisation if you wish to continue making such payments. We are sorry for the inconvenience caused. Please contact HSBC hotline on 1800-HSBC NOW (4722669) or +65 6-HSBC NOW (6-4722 669) for queries or assistance.
New safety measure for Android device
Beware of apps from sources other than your phone’s official app stores which may contain malware. From 27 March 2024, new safety measure in the Android version of the HSBC Singapore app will be launched to protect you from malware. Read more on malware scams.
Updates to HSBC credit cards
Starting from 8 January 2024, there will be changes in fees and charges that apply to your HSBC credit card. The changes are for interest rate on cash and purchases, as well as cash advance fee. Learn more about the revised fees and charges.
In addition, starting from 8 January 2024, the monthly instalment amounts under the HSBC 0% Card Instalment Plans and HSBC PayLater Instalment Plans will not be eligible for Reward points / cashback.
For an existing HSBC Revolution credit cardholder, there are changes to the 10× Reward Points Programme starting from 1 January 2024. The Merchant Category Codes (MCC) 4722 (travel services) and 7011 (lodging) will no longer be rewarded with 9× Bonus Reward points. You can still earn 1× Base Reward point on all qualifying transactions under these 2 MCCs.
Please refer to our credit card FAQ page for the changes in detail.
GST Rate Change
GST rate will increase from 8% to 9% on 1 January 2024. Do expect to see a slight increase in your usual fees and charges from January 2024 onwards.
For more information on GST increase, please refer to the IRAS website.
Charging for issuance of cheques
In line with MAS's announcement (MAS Announces end-2025 Timeline to Eliminate Corporate Cheques) on 28 July 2023 to encourage the adoption of e-payment methods, HSBC will be charging for the issuance of cheques with effect from 01 November 2023.
Charges will be levied on your account on the next business day when a SGD-denominated cheque issued by you is presented to HSBC for payment. Please ensure there are sufficient funds in your account to facilitate smooth processing of cheques and charges.
There will be no changes to the prevailing charge for USD-denominated cheque.
Charges on SGD-denominated cheque deposits will be implemented at a later stage.
The applicable charges will be updated in our Fee and Charges Document, which will be published before 1 November 2023.
For more information, you may visit our Ways to Bank page or MAS website.
If you need further help, you may call the HSBC hotline on 1800-HSBC NOW (4722669) or +65 6-HSBC NOW (6-4722 669).
Important information regarding Global View/Global Transfers and accounts at HSBC Canada
We would like to inform you of an update on the sale of HSBC Canada. For more details, you may visit HSBC Canada.
- If you have accounts with HSBC Canada linked to the Global View service, Global View will no longer include your account balances with HSBC Canada and any related information from 28 March 2024. You can continue to access your other HSBC offshore accounts including Global View/Transfers services in the same way through HSBC Online Banking and/or the HSBC Mobile App for the countries you hold accounts in.
- If you have any registered international payees at HSBC Canada for the purposes of Global Transfers, these will no longer be available from 17 March 2024. We would encourage you to register new international payees for payments to your beneficiaries in Canada. To do this, you will need the bank account details of your beneficiary in Canada.
Note: If you have any standing instructions or recurring payments set up via Global Transfers to HSBC Canada accounts, please review those payments and set up new payment instructions to the bank account of your beneficiary in Canada.
You may also find alternative payment services on the HSBC Singapore website:
- Global Money Transfers | Everyday Global Account - HSBC SG
- Worldwide Transfers and Payments Services- HSBC SG
If you need further help, you may call the HSBC hotline on 1800-HSBC NOW (4722669) or +65 6-HSBC NOW (6-4722 669).